Jio International Roaming Activation And Known Issues

Reliance Jio now becomes the best telecom network in India who provides both national and international service to its users. Within a short term period, the company become the best top company in India who adds more users to its network every month.

Initially, the service was only available in India with its VoLTE unlimited voice calls and data. Later the telecom company started International Roaming (IR) facility to its users. With the rollout of IR service, Jio did another milestone by providing one of the world’s cheapest IR services. Jio’s IR service starts from Rs. 2, ie Rs. 2 for the call, SMS and data whereas other providers charging their users at a rate between Rs. 40 to Rs. 200/-

Jio’s strategy for IR service also helped them to add a large number of users to their network. Especially NRI’s who prefers to keep an Indian number with them while they are outside India now prefers Jio SIM. So that they can use the Indian number form the international location to make and receive calls at a very cheap price.

How to Activate International Roaming on Jio Number ?

Jio International Roaming activation can be done on both prepaid and postpaid connection and there is no subscription charge for it. If you are a postpaid customer, you can simply activate it by clicking the Activate IR service button from My Jio App. The service will be activated within 15 minutes and you can use your Jio number while you are abroad. Since being a postpaid connection, usage charge will be added to your monthly bill.

Read: List of Countries where Jio International Roaming Service is Available

If you are a prepaid connection, you need to recharge with any of the IR pack for the first time. This recharge is only for the first time, in order to activate the IR service, Next time, you can directly use the Talktime balance available in your account for calls, SMS and data.

To activate IR for the first time, 3 recharge pack is available.

  1. Rs. 1101 (Global Pack) – You will get Rs. 1211 Talktime which can be used while you are in International location and a validity of 28 days.
  2. Rs. 575 (Unlimited Pack) – Valid for 1 day and you can make 100 minutes of calls to India and the visited country. Unlimited incoming calls, 100 SMS and 250mb high-speed data afterwards speed will be reduced to 64kbps.
  3. Rs. 2875 (Unlimited Pack) – Valid for 7 days and you can make daily 100 minutes of call to India and within the visited country. Unlimited incoming calls, daily 100 SMS and 250mb high-speed data every day, thereafter speed will be reduced to 64kbps.
  4. Rs. 5751 (Unlimited Pack) – Validity is 30 days. Unlimited incoming calls, 1500 minute outgoing calls to India and the visited country. 1500 SMS, 5GB of high-speed data and 64kbps after that.

You can choose any of the 4 packages to activate the service, you will get the pack benefits and the IR activation with this. Once done, you can use your Jio number in the international location.

As we mentioned above, you can use any of the 4 plans to activate the service, however, we recommend you to recharge with the global pack of Rs. 1101. The global pack is available in all the locations where Jio International Roaming is available. Whereas the Unlimited pack is available in selected 20 countries only. If you are visiting one of those countries, then you can go ahead with that, otherwise, you will not get the pack benefits. You can check all the list of countries where Jio International Roaming is available here.

Read: How to Use Jio Number for International Roaming Service

Issues with Jio’s international Roaming

While using Jio SIM in the international location, we experienced a lot of issues in the beginning. Initially, the same issue was there for most of the users. In the first few days, the service seems to be fine and both incoming and outgoing facility was working. Later, the signal disappeared one morning.

The main issue was due to the connectivity and it is not being registered to the partner network. We spent about 2 weeks to get this sorted and the experience with Customer care was not at all good. We shared our experience in our previous article and you can check that for more details. The only good thing was the issue got resolved after a series of conversations.

The issue that we faced, was not a special case, we got messages from a lot of people mentioning the same from different locations. Also, things didn’t finish yet. For the past few months, some other issues being reported.

The SIM is active and you can make calls, can use data and able to send SMS, no issues at all. But when someone tries to call you on your Jio number, they cannot reach you. They are getting a message saying ‘The number is being switched off’. Thus the new issue is causing an incoming issue in which you might miss some calls. The issue is strange in which it will work seamlessly sometime, whereas not in some cases.

We already reported the issue with the customer care and waiting for the reply and to get it resolved.

Read: Few Reasons Why Reliance Jio Should not use For International Roaming


As said in the beginning, Jio is the cheapest network in India and somehow in the world which provides the IR service. But, at the same time, we need a good network also. There is no meaning in paying the amount and not getting service. So in terms of service, we cannot say that Jio is the best network who provides IR services.

If you are the one who needs to receive and make important calls using your number, then as of now, Jio will not be a good choice. You can use Jio number, but for safety, make sure to keep another SIM card such as Airtel or Vodafone with you. Considering the services, both Airtel and Vodafone offer the best consistent service all the time.

40 thoughts on “Jio International Roaming Activation And Known Issues”

  1. Hi i am faving the same issue. I am in china right now and for 3 days the network was there and suddenly it has disappeared.tried everything with restarting the phone to manually searching and registering network but nothing is working. Jio care is of no help. please could anyone help

  2. I also facing the same issue i recharged with IR roaming of jio but there is no signals when i come to kualalampur. I had recharged with 1101 and after that 500. But still have no networks. What should i do now I’m very disappointed with jio

  3. Now I am in Oman, I haven’t activated international roaming yet. No signal for Jio sim here. Can I activate now and use the sim here?

  4. Am using JIO IR in Dubai and its working perfectly . first time activated from here and followed instruction provided in JIO website for activating roaming from abroad, please careful this applicable to some countries only. Use JIo sim as your primary sim and choose LTE/4G/DU for jio sim. Not required to recharge every month with IR pack but you shall have an active pack in your number.

  5. I have recharged ir pack for my jio sim.everything was working fine for 3 days.suddenly I cannot make further calls,nor incoming. The sim shows signal but the calls aren’t getting through. kindly support if any knows what to do.

    • If you are getting a signal, then it should work normally. Please make sure you have enough balance in the account. if you are still facing the problem, you need to contact customer care from an alternative number. You can chat with the support from MyJio App too.

  6. I have recharged ir pack for my jio sim Valid till 17 Feb and base pack valid till 17 Feb. SMS stopped working from yesterday.
    What could be reason?
    Restarted couple of time did everything.
    Having balance of Rs 933also live chat not available.

  7. when i was using Airtel, and while in abroad i use to get sms on my Airtel number, but now since i have ported my number to Jio, I am not getting sms in my Number.
    while using Airtel my network signals were showing R with it while in abroad, but now that R is not visible in Jio network.
    i just want incoming sms. out going service not required.
    still it is required to subscribe IR package?

  8. Iam on international roaming (in Canada) from past one year.
    From last ten days Iam not getting incoming calls or sms however I am able make outgoing calls anywhere. Don’t know whom should I contact or escalte from international location.
    Kindly help in getting this issue resovled.

  9. 94******** is pre paid Jio number. I am in USA for 6 months. Not receiving OTP or SMS. Please advise the cheapest pack for receiving OTP etc. I have calling facilities. Earlier 94******** on Airtel was working in USA without any additional charges. Please guide.

    • You need to activate the International Roaming service using an IR pack first, If you are looking to receive SMS only, then it is not necessary to do recharge monthly. Incoming SMS is free.

  10. Is it possible, after activate the IR service to use the normal packs in abroad which I do in India generally?

    • You can recharge with a normal pack while abroad, Recharge is mandatory to make and receive calls. But normal packs will only give you validity while abroad. To make and receive calls, you need to recharge with Topup packs starting from Rs. 10.

  11. I am in merchant Navy and i have to travel every month a new country but i never face network problem in any country when i have airtel sim but after i port to jio 8 months finished onboard but i don’t get network in any country ii went Malaysia, Argentina, brazil, and now I am in West Africa but i still not receiving the signal and it’s pandemic situation i have to transfer money to my home how i resolve this problem

    • Hi Sahil,

      It is true that Jio users are facing issues all the time. In your case, it might be more complicated. The only solution is to call customer care and ask for their help. Since you are travelling frequently it is not easy to call them all the time.

      What I can recommend is that, since you didn’t face any issue with Airtel, better to consider that once you reach India.

  12. Hi Vipin,
    I have JIO sim and current pack is valid till April 7th 2022. Just recharged IR with Rs. 1102. The pack is in Queue now. Do I need to request to start the IR?
    another question – can I recharge annual plan on top of IR ?

    • Hi Sesi,

      IR pack is not a regular plan voucher. If the plan is in the queue, your number is probably still in India. The IR pack gets activated only once you reach abroad.
      IR pack is a one-time plan, and you don’t need to recharge twice. After the initial recharge, you only need to perform regular plan vouchers and Talktime plans.

      Additionally, if you wish, you can repeat the IR pack as many times you want for the IR Talktime offered with the pack.

  13. Hi Vipin,

    Right now I am in USA is it possible to start my IR from USA, I forgot to activate my IR in India.

    I have recharged 28 days IR pack but I am unable to activate it, I have called the number which you have provided, but there is no human assistance, how to do activation now.

    I have prepaid connection

  14. Hi I’m sam jio user I forgot to activate international roaming pack in India now I’m in Kuwait and there is no jio signal in kuwait is it possible to activate IR pack in kuwait

  15. Hi,
    I have activated IR pack 575 for one day which have 100 mins outgoing. But I have only used 24 mins and after I cant make calls to india. is it due to the 250 MB data finished although this pack is unlimited.


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