Few Reasons Why Reliance Jio Should not use For International Roaming

Reliance Jio recently introduced the most economic and unbeatable international roaming packages on both prepaid and postpaid connection which got wide attention for the travelers and the NRI’s. But in reality, the offer is not so good and feasible too. In-order to enjoy and understand the service, i also done the International Roaming on my Jio Number by recharging their Global Pack for Rs. 1101/-. You can check how Jio International Roaming Activation can be done here. But my experience with the service and the customer care team was terrible.

In-order to enjoy the service offered by the company, i did the recharge for International roaming from India while i am there, and after that, i got message from Jio saying that my Service has been activated also, i got Rs. 1211/- credited to my IR Talk-time with 28 days validity. The next day when i reached Dubai, UAE and as expected my Jio Number became active and i was able to make and receive all at the standard rate (Rs. 2/- for call,sms and data).

Everything was fine for the 1st week, after that, one early morning i got an email from Jio saying that, my International Roaming service has been activated. At first, i thought it was a delayed email from the team, because my IR already active for 1 week and i got the email 1 week later. But, after reading the email, while looking in to the mobile, i found the no signal icon for Jio SIM. At first, as like normal, i did all the basic steps such as restarting the mobile, reinserting the SIM, trying manual network selection (failed to register) and tried on another handset. Nothing happened.

Read: Jio Introduced Economic International Roaming Packs

Then i decided to call the customer care and did that, As like all the customer care team, they asked me the details etc etc… and asked me to do the basic trouble shooting, which i already did, as they asked, i did it all once again. Nothing happen and finally they logged a complaint for the same. Also they told me that it will be solved or i will be provided a solution within 48 hrs. Even though it is 48hrs time, i will get it done before that. So i waited for their replay.

But, when time passed, to make the follow up, i emailed them before that time, then i always receives the email saying that, “Your issue is very important for Us, so we will definitely solve it before that time.” In the evening i called again with the complaint number for the follow up. For each time, i have to make ISD call to their customer care and what i got from them was, they can’t say anything about the issue before the specified time and i have to wait until that time.

Then on the next day, one representative contacted me via WhatsApp, and again, they asked me to do the same trouble shoot, i told him everything and again, they need me to do it all. I did it again. nothing happen. Then each time when i ask him the situation, he saying that, they did some modification, please try again, nothing happens.. it repeated for 2 days. nothing changed. When the specified 48hrs finished, they completely stopped interaction with me. once i sent message in WhatsApp, the representative ready it and he neglect it (i can see the blue tick on the read messages). On the email also, no reply after the time.

Read: List of Countries where Jio International Roaming Service is Available

I asked them at least tell me the issue, they are actually till now, doesn’t know the issue too. Finally i asked them to deactivate the service and transfer the balance IR talk time to main balance, since the IR talk time can only be used in International roaming (their service is not working) and it has only 28 days validity. It will be there as dead money. That request also they simple neglected and they stop responding.

What i learned from my experience

Jio is a game changer in the Indian Telecom Industry brought most attractive and economic offers to the mobile users, but, Jio is not at all the best network in India.

  1. Try to avoid using Jio SIM for International Roaming service while you are travelling or staying abroad, Only use Jio within India to enjoy the free benefits such as Voice Call and Data.
  2. Always keep your Jio number as your secondary number and never change your primary number to Jio.
  3. While travelling abroad, you can choose Airtel, Vodafone or Idea, since they have an established network and service also their service are transparent. Jio demands you to do the activation of IR service while you are in India. And at that time, you may not notice any issue, since you are in India. But once you reach abroad, Jio SIM will not get registered to the foreign network. And the pack and money will become invalid, where as other network let you to do the activation from the foreign country itself, so you can 1st verify it weather its working or not.
  4. Jio’s customer care is very poor: Since Jio becomes the one of the biggest network in India, and to handle the large number of customers, they took a large number of customer care representative, and because of that, most of the support team are just technically unskilled one. They will never understand your issue. they always tell you the same thing again and again. Only good thing is you will get connected to a representative very quickly. But it worth only for a simple casual chat.

(Also see: How to Remove Browser Hijacker from Window 7)

Note: The IR issue i mentioned is from my experience and i am not saying the same issue is there with all the Jio number. After i faced the issue, i did a research on that and what i found is that most of the people who used the IR service experienced issues like this and for some people its working fine. So we cannot identify the actual issue also. So the chance here it is 50-50. If you are lucky it will be working fine for you. So you can try your luck with the Jio SIM and if you are not ready to take the risk, then go for Airtel or Vodafone.

Update on 08th April 2019: It is now more than one year since Jio launched the International Roaming launch, we can say that Jio is working fine in almost all the location. But in some locations there are still some strange issues happening, so we reccomend you to check the new issues that some users are facing while in the international location. In the meantime, you can use your Jio SIM for your international journey and make sure the country you are going to visit is listed in Jio’s IR destination. You can check the list of countries here.

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118 thoughts on “Few Reasons Why Reliance Jio Should not use For International Roaming”

  1. Jio seems to be using chatbots for customer care as they have some standard lines that they instruct. I went to China and Hong Kong from 25th June to 1st July 2018. The roaming simply didn’t work. Thankfully I has opted pay as you go in postpaid. Customer care as usual was very pathetic. There was simply no resolution. They asked my to mail the query to which they would reply withing 48 hours. I replied to the same mail that their instructions didn’t work but there was no reply after that. If you want JIO while roaming for SMS etc, take a pay as you go plan. It may or may not work. For all other roaming take some other sim

    Reply
    • Its true.. Reliance Jio does not work in Hong Kong and USA. The plans shows recently for prepaid international roaming is just fraud to stole Money.
      Never go with Jio. It can be use for local only.

      Reply
  2. I am also facing same issue. I paid Rs/-1101 for IR activation. But after reaching destination, I am not getting any signal. Customer care is just avoiding me. My SIM card is still inactive.

    Reply
  3. Hi,
    I am worried, I ported to RJIO recently and planning to visit France, Japan, China & USA in coming 2 months.
    I Bought Vodafone 2875 pack during June for Japan, it did not worked in Bankgog in my transit, When I arrived Tokyo, it was still not working. After making complaints it started working with DATA only. NO Call outgoing calls. Only incoming calls but I was being charged Rs 70 for each minute. I called up Vodafone customer care, wrote emails, tweeted as well they kept on saying we will get back to you,but no one did during my stay of 5 days.
    That’s why thought to choose JIO 2-2-2 plan.

    Reply
  4. Hi Vipin,
    I am relieved to hear that. A senior executive, Premium relationship manager did visited me 2 weeks before to process my 5 porting and he was very confident that it will work.
    I must keep my fingers crossed and will post my experience here positive / negative. I’ll have to buy IR for 4 numbers.

    Reply
  5. Hi Viking,
    I have been using Jio 2-2-2 plan from June while I am in Belgium it perfectly worked where my Vodafone connection did not work. However on 13th when I put it on flight mode for 1/2 hour, it is not connecting to network. Tried all the steps possible, awaiting feedback from the service team.

    Reply
  6. Hi Vipin,
    I used Jio sim in last 2 weeks. I travelled to Tokyo via Bangkok and returned to Kolkata. Again traveled to Shanghai via Bangkok and back to Kolkata.
    Jio worked perfectly. in Thailand & Japan rate was 2-2-2 and in China it was 10-10-10 as they mentioned on website.
    So I think it is quite reliable service provider and reasonable price.

    Reply
    • yes, correct i am also using their IR service and its working perfectly. (previously there where some issue, but they sorted it out now. However on customer care part, they still far behind)

      Reply
  7. Hi Vipin,
    Further to update you and other users / readers of this forum, my brother traveled to USA Via Dubai in transit. JIO worked excellent on 2-2-2 plan both in Dubai and USA. He was able to spend only couple of hundred Rs out of IR pack Rs 1211.
    Do you have any idea, that if I travel again overseas, do i need to buy IR pack again or just my IR will work as per destination specific rates and deduct money from my main account balance? (Jio says it is necessary to buy IR pack of Rs 1101 to activate IR for the first time when in India and mobile must be connected to Jio network)

    Reply
    • Hi Anil,

      Since your brother activated the IR pack on his travel to Dubai/USA last time, no need to do the recharge again. IR pack need to be recharged only once per SIM Card. If you have balance in your main account, you can make and receive calls. The only thing needed is, one active plan needed all the time (by default, jio need one active plan all the time to make and receive call ie. Rs. 149 plan, Rs.399 plan, etc) ie in India or broad.

      If your brother going with the same sim next time, no need to do the recharge of IR pack, you only need any plan active on the sim (Rs.98, Rs.149… etc) plus balance in your main account.
      Also, if you do the recharge of IR pack 1101 again, it will not make any problem. You can do it again if needed (to get more talk time), but not necessary.

      Reply
  8. I am travelling to China tonight and i need a proper advice whether i should use a Jio sim or A vodafone. Please advice

    Reply
    • Both should work in the location, you should check with the plans available in both network to know, which one giving you better option.

      Reply
  9. Dear Vipin & To Other Knowledgeable Users,

    Lets Assume I’m Going To Recharge With Rs. 1699 On January 1, 2019 – Which Is Valid For 365 Days. Until December 31, 2019.

    And I’m Going To Recharge With Rs. 1101 (28 Days) On January 1.

    Here Are My Questions #

    1. Assuming If I’m Still On International Roaming On The 29th Day And If I Don’t Recharge Rs. 1101 Again, Will I Still Receive SMS / Calls – If Yes, On What Rate?
    2. Assuming If I’m Still On International Roaming On The 29th Day And If I Recharge Rs. 1101 Again, Will It Accept The Recharge Or While Recharging Rs. 1101, Should I Be On Jio Network?
    3. Is There Any Minimum Balance That I Should Have For Even To Receive SMS While On International Roaming? (Assuming I Dont Recharge Rs. 1101)
    4. While Working On International Roaming, Should I Specifically Choose A Specific Operator Or Like AIrtel, I Can Automatically Be Latched On To Any Operator?
    5. When It’s Said High Speed Data – Does It Mean 3G Or 4G – While In International Roaming?

    Thanks In Advance.

    Reply
    • 1. Assuming If I’m Still On International Roaming On The 29th Day And If I Don’t Recharge Rs. 1101 Again, Will I Still Receive SMS / Calls – If Yes, On What Rate?
      Ans. Since you have a 1 year plan (Rs. 1699) active, you dnt have to recharge again with Rs. 1101. You can do any topup of 10 and above as per your need only. If you need more talktime, ie Rs. 1211 for Rs. 1101 then you can also recharge for Rs. 1101. But remember your 1211 talktime will be valid for 28 days only. Rs. 1101 only needed for the 1st time. 2nd onwards is optional.

      2. Assuming If I’m Still On International Roaming On The 29th Day And If I Recharge Rs. 1101 Again, Will It Accept The Recharge Or While Recharging Rs. 1101, Should I Be On Jio Network?
      Ans. As per jio’s guidlines, 1st recharge only to be done while in jio network. The purpose is to activate the International roaming on your mobile. Once its activated it is permanent, so 2nd recharge onwards no need to be under jio’s network.

      3. Is There Any Minimum Balance That I Should Have For Even To Receive SMS While On International Roaming? (Assuming I Dont Recharge Rs. 1101)
      Ans. incoming sms always free, no minimum balance needed. For outgoing sms, outgoing calls, incoming calls, you need to keep the minimum balance (as per the rate in the country)

      4. While Working On International Roaming, Should I Specifically Choose A Specific Operator Or Like AIrtel, I Can Automatically Be Latched On To Any Operator?
      Ans. It will be automatically connected to the partner network in the corresponding country. You cannot connect any network, if the specific network is partnered with Jio, then you can.

      5. When It’s Said High Speed Data – Does It Mean 3G Or 4G – While In International Roaming?
      Ans. Speed will be based on the 4G speed available in the visiting country. The speed is not based on the Jio network, you will be connected to the partner network in the visiting country and the max speed will be the available maximum speed of that network.

      Reply
  10. Is any IR internet booster available for roming ..i know packages available as combo like 5875.i just want to know that is any internet booster package available in international roaming…pls help

    Reply
  11. Hi … I am currently in indonesia and wondering if i can use international roaming for my jio number. I moved here in hurry and couldn’t activate it while i was in india…. any solution guys.

    Reply
  12. Hi Vipin,
    I am travelling to US with Jio prepaid SIM, I want to keep Jio only to get the OTP for the transaction. I don’t have any plans to make any calls while in US. Please let me know if I need to add any IR pack or its not needed as I am using to get only SMS. Last year i was using Airtel prepaid and without any IR activation, I was able to receive SMS in US. Is this the same with Jio? I plan to stay in US for more than 1 year and I need Jio only to get OTP.

    Reply
    • before you go please do a recharge of Rs. 1101 on your Jio number. Please do it at least 4 or 5 hours before your travel. You will get your IR service activated and Rs. 1200 as talk time (talk time can only be used while you are in US).

      Reply
        • After that, you need to do any normal recharge like Rs. 98, Rs 149 (both with validity 28 days) or any other plan with more validity. So your sim will be active in India and outside. To make and receive calls from outside India, you also need to have some talk-time balance in your account.

          Reply
    • If you are on postpaid plan then to receive sms/OTPs on the India Sim while overseas i dont think you will have to do anything. I am on Idea post paid plan, when overseas i do not use india sim to make calls or send sms. It works perfectly to receive OTPs. Only thing is they charge Rs 99 per month charges. I guess this is same for all companies.

      Reply
      • For idea, airtel, vodafone, now bsnl too in case of prepaid also, international roaming is pre-activated. So you will receive incoming sms, including OTP etc. for free. Balance only needed to make and receive calls.

        Reply
  13. Hi . I am going to visit Thailand will Jio sim work without IR package. Any problem in Thailand with Jio sim?I have not activated any IR till now. I read somewhere that red colour jio sim doesn’t work in IR is it true?

    Reply
    • It will work in Thailand, the issue with IR roaming service is now fixed in almost all the countries. You can do any unlimited pack or the normal pack of Rs 1101/- before you go.
      In the case of receiving sms, it sometimes works without IR pack. But, as per Jio, you have to do any IR pack to make and receive call and same in the case of sms.

      Reply
  14. Hi Vipin,
    First of all thanks for the information.
    I a will be travelling to Japan from January 7, 2017 so I wanted to know reliably that Jio sim with Global Pack Rs 1101 will work in Japan?
    Another thing, do I have to do anything else then recharging in India like sim exchange and all that?

    Reply
  15. Wonderful guide and honest updates.

    I believe Jio IR is not always necessary to be activated, however it’s useful to get extra balance. This is what I understood from different users experiences over the web.
    We will be travelling abroad and will recharge with IR pack on the primary mobile with me, for family members will try to just keep 100/200 ₹ balance. If Jio does not work, I will at least have the option to switch to local country’s SIM.

    Reply
    • Now, Jio seems to be working fine in almost all the area, but for an extra care, keep any other sim also with you and just keep balance of 100 or 200. So that you can use, in case jio have any issue.

      Reply
  16. Hi , I am travelling to Dubai for 10 days , is it safe to activate Jio Ir package on my postpaid number , immediate reply
    Will be appreciated .

    Reply
  17. Hi,
    I have a jio postpaid primary number , I am travelling to Dubai comming Friday , for 10 days .
    Does jio IR work properly in the uae , Cause I have to be in constant touch with my patients .

    Reply
    • Hi,

      Jio works fine, i am using prepaid here and its working fine now. Since you have to keep in touch with your patients, i recommend you to keep a backup SIM too (for safety, i recommend airtel and do not do any IR pack on that SIM, just keep some balance, at least Rs. 100 or Rs 200 in that. If jio causes any problem you can use that SIM)

      Reply
  18. Hi
    I am planning to go oman for employment purpose and I planning to bring my jio number with me. Customer care person told me to recharge 1101 pack. This pack available for every month.

    Reply
    • Pack 1101 you can use every month or only once. It depend on your usage. But you have to do recharge at least 1 time before you leave India for the IR activation. once you done, the service will be active on your number and you will get 1211 rs talk time for the next 28 days. After 28 day, you can use Rs 1101 pack again if you need 1211 talk time again. otherwise, simply do a recharge for Rs 98 plan along with topup of 100, 200, 500 depends on your usage.

      Reply
  19. I am not done the first IR activation on the Jio SIM and travelled to Japan.
    I dont get the network.

    An option available to active it overseas with the network.

    Reply
    • Hi Shyam,

      As per Jio.com there are some countries, where you can activate the IR service after reaching there. However Japan was not included in that. So, you can only activate it once your are back in India. If you are ready to give a wild test, then you can do an online recharge for Rs. 575 (the cheapest IR pack with validity 1 day) on your number. If you are lucky IR will be activated on your number. If not you may lose the money. So please do it only to test your luck.

      Reply
    • Yes, in Thailand you can use Jio sim with Rs.1101 pack. The charge will be 2-2-2. It means, Voice calls at 2/min, Data at 2/MB and SMS at 2/sms

      Reply
  20. Such a horrible experience With Jio international roaming.I had the exact same problem where things worked fine for the first week in America and after that no signals and no service continuously. I faced tremendous problems throughout my trip and this is my second bad experience. I faced the same problem in Saudi on jio international roaming and now I am immediately is migrating to Airtel as it is the best best provider for international roaming.

    Reply
    • Hi Rizwan,

      Sorry to hear that, as time passed, we are thinking that all the issues with jio got solved. Sorry to hear that it is still happening.

      Reply
  21. Hi Vipin,
    For Me on my number there is no network on Jio and when I do search all network coming disabled, What should I do,Directly do the recharge or go to India & activate from there.

    Reply
  22. I am currently in India on Jio network and moving to USA for long-term (like 9-10 months). Can you advise on how can I keep my number active for receiving messages (OTPs etc.)

    Reply
    • first you have to do a recharge for rs. 1101 for international roaming activation. Then you will get sms free all the time. for 28 days you will get Rs. 1211 that can be used for calls and sms. After that, you can do 98 recharge very 28 days to keep calling (balance needed in main account, you can use topup recharge for that)

      if you dnt want to make and receive calls. Only incoming sms needed, the you can keep recharge rs. 98 in 2 or 3 months gaps. but for the fist time you have to do recharge of Rs. 1101

      Reply
  23. Hi Vipin,

    I’m moving to Abu Dhabi on 2-year work visa. Do I need to get a recharge of 1101 after every 28 days or is it just a one-time recharge to activate international roaming. Thanks much and I appreciate your response.

    Reply
    • it is a one time recharge for activation. After 28 days u can rs.98 recharge (every 28 days) plus topup (based on your usage). You can also do Rs. 1101 again after 28 days, if your usage for 28 days is more than Rs. 1000.

      But Rs. 1101 is not mandatory, it is only needed for the first time.

      Reply
  24. Now I’m in uae. i have a jio sim my question
    1) In uae how i recharge 1101 pack?

    2)Then after recharge my jio sim receive otp sms na?

    Reply
    • you can recharge via jio.com website or from myjio application. Also you can choose any payment application like phonepe or paytm etc. Alternatively you can ask anyone in india to do a recharge on your number from any store or retail shop.

      You can receive all the sms including otp. You can also make and receive calls with your jio number with Rs. 2 per minute rate.

      Reply
    • Rs. 1101 pack will be valid only for 28 days. This pack will activate your International Roaming and you will get Rs. 1211 talktime. Talktime will be valid for 28 days and you can use it only while you are in UAE (Outside India). You will get otp, also you can make and receive call with this talktime. Once the validity finishes, i recommend you to do recharge with Rs. 98 plan. If you don’t want to make and receive call. No need to recharge for 98. however, once every 90 days, please recharge for at least 98 to avoid disconnection.

      Reply
  25. This is jio terms and conditions (If you are activating the IR pack for the first time, kindly ensure your number is connected to Jio network.)
    So my sim in uae .any one recharge my number in india. 1101 pack activating? This is possible?

    Reply
  26. I have a jio postpaid connection after coming to Germany , network gone and wasn’t able to registered with any network, mobile always showing no network connection any suggestions

    Reply
    • Please call to the IR support number (+91-70188-99999) from any mobile and log your complaint with them. The support number is dedicated for IR service.

      Reply
  27. I am also not getting the network.
    I raised a companion for this but nothing happened.
    I got the network in Dubai only for 5 min.
    And I called to India as week and used 6 rs INR from my IR pack.
    After cut the call again I am not getting the network.
    I raised the complain from all the communication channel Email, call centre, whatsapp.
    Every time I am getting the same response your issue is important we are working on it. Sorry for delay.

    Now they are not replying also.

    Very bad experience with JIO

    Reply
    • Hi Gaurav,

      Sad to know that you also faced the issue. The main issue is that, the Level 1 support team with Jio only knows the basic things. They will repeat the same process again and again. In our case also, same thing happened. We continuously contacted them and finally upper level support team contacted us back. Then only the issue was sorted.

      I suggest you to email them continuously ([email protected]) until it has been fixed.

      Reply
  28. i m travelling to Shanghai, China and activated 1101/- plan for IR hopefuly it works. is anything i need to do once i land in Shanghai to get the network

    Reply
    • Nothing more, your sim will work for incoming and outgoing there. But since you are travelling to china, the call rates will be Rs. 10 per minute.

      Reply
  29. Hi i recharged with 5751 and using in UAE. Before Etisalat used to provide network here. But now DU is providing. Only concern is when we are in desert the DU signal is very bad. Is there any possibility to switch to Etisalat dat time.

    Reply
    • Hi Sourav,

      Unfortunately you cannot switch it now. Now Jio is partnered with Du in UAE and not Etisalat. If by any chance, you got connected to Etisalat, then you will not get the unlimited benefits of 5751 pack.

      Reply
  30. I am going to visit UAE and Egypt during the period from March 27 to April 10.I will have a transit at Abu Dhabi on my way to Cairo. After visiting Egypt I will be back to Abu Dhabi and Dubai for staying there for a week. Can I use my JIO prepaid SIM for IR in both countries? To get a trouble free calling (I am not interested in networking) facility what advice you would like to give me? Your advice will help me a lot.

    Reply
    • Hi,

      Jio will work on both locations, so you can take your number along with you. But one thing to be noted. Unlimited pack will be available in UAE only and not in Egypt. So while in Egypt, you will be in pay as you go plan. Call charge will be Rs 10 for incoming and outgoing. When you reach UAE, the call charge will be Rs 2 for outgoing and incoming. Since you have to travel both locations, i recommend you to recharge with global IR pack of Rs. 1101 and use your sim in pay as you go plan in both location (Rs. 10 for egypt and Rs 2 for uae). You will get Rs. 1211 as talktime with the recharge.

      And if you wish to do unlimited pack, then you can do the same when you back in UAE, since the unlimited pack will work in UAE.

      Reply
  31. Worst network, do not believe in this shit. Its simply sucks your money and keeps quiet for your issues. I followed all their instructions and recharged 1101 rs, it said activated in mail and service was gone not activated till today even though I activated pack 24 hours before to travel from India. Those who does not activated any pack were got Signal in international roaming, So I suggest not to activate any ir pack just simply buy and keep additonal sim. DO NOT RELY OVER JIO EVER.

    Reply
  32. This IR service from Reliance JIO is to cheat people with INR 1101. You can’t make a single call. Forget about the calls, u don’t even get network for your JIO number.

    Reply
  33. Anybody using Jio Prepaid card in Singapore? I want to use it in Singapore just to receive SMS, mostly Bank OTP.

    Reply
  34. I visited Belgium last week and travel via Dubai airport. I got Jio network everywhere. Only once I faced issue, I searched for network and restarted my mobile, that happens while we are in India too. I have had a very good experience and call rates are too low, internet connection is also very good.

    Reply
  35. Yes the same pathetic situation was faced by me. This is very bad that customer has to logged in complaints for so many times. I will definitely changed my carrier after reaching India.

    Reply
  36. I rather had an excellent experience with Jio Global Pack 1101 during my visit to Egypt and UAE (27.03 to 08.04.2019). I had a bit hesitation before activating Jio IR, but I got very good connection with nice voice call quality even in remote areas of Egypt (excepting Abu Simbel) and Cruises. At 10-10-10 it was excellent. My mobile connected automatically to the authorised local networks (MobiNil (Orange) in Egypt and Du in UAE) and made smooth calls to India, received calls and SMS. In fact, I could make little difference from the quality I normally receive in my homeland. In UAE, my Airtel IR Pack (I also activated it due to my doubt about Jio arose in my mind from going through the comments I got from network sites) was awful and the call quality was pathetic. But, Jio was excellent. In my opinion Jio has changed a lot and provides similar, if not better, international roaming services. It is far cheaper than other Indian operators (Rs. 10-10-10 in Egypt and Rs. 2-2-2 in UAE per minute) and you get Rs. 1209 talktime value with your recharge, which I think enough for short trips to 170 countries. Mention may be that I was interested only on voice calls and for networking I had free WiFi facilities in Hotels, Airports and many Shopping Malls.

    Reply