Reliance Jio introduced the most economical and unbeatable international roaming packages on both prepaid and postpaid connections, which got wide attention for the travelers and the NRI’s. But in reality, the offer is not so excellent and feasible too. Jio International Roaming Service is now available in the USA, UK, major European countries, Australia, and almost all Asian Countries. In this article, I am going to making Jio international Roaming Review based on my experiences while in UAE. You can use your Jio SIM in USA, UAE, UK, European countries, Middle East, and many more.
International Roaming on Reliance Jio
To enjoy and understand the service, I also activated Jio International Roaming Service on my number using their Global Pack for Rs. 1101/-. You can check how Jio International Roaming Activation can be done here. But my experience with the service and the customer care team was terrible.
To enjoy the service offered by the company, I did the recharge for International roaming from India while I was there. After that, I got a message from Jio saying that I had also activated my Service. I got Rs. 1211/- credited to my IR Talk-time with 28 days validity. The next day when I reached Dubai, UAE, and as expected, my Jio Number became active, and I was able to make and receive all at the standard rate (Rs. 2/- for the call, SMS, and data).
Reliance Jio Not Activated
Everything was fine for the 1st week. After that, one early morning, I got an email from Jio saying that my International Roaming service has been activated. At first, I thought it was a delayed email from the team because my IR was already active for one week, and I got the email one week later.
But, after reading the email, while looking into the mobile, I found the no signal icon for Jio SIM. At first, as usual, I did all the basic steps such as restarting the mobile, reinserting the SIM, trying manual network selection (failed to register), and tested on another handset. Nothing happened.
Then I decided to call customer care and did that. All the customer care team asked me the details, etc., and asked me to do the basic troubleshooting, which I already did. As they asked, I did it all once again. Nothing happened, and finally, they complained about the same. Also, they told me that they would solve it or provide me with a solution within 48 hrs. Even though it is 48hrs time, I will get it done before that. So I waited for their reply.
But, when time passed, to make the follow-up, I emailed them before that time, then I always received the email saying that “Your issue is very important for Us so that we will solve it before that time.” In the evening, I called again with the complaint number for the follow-up. For each time, I have to make ISD calls to their customer care and what I got from them was, they can’t say anything about the issue before the specified time, and I have to wait until that time.
Then on the next day, one representative contacted me via WhatsApp, and again, they asked me to do the same troubleshooting. I told him everything, and again, they needed me to do it all. I did it again. Nothing happens. Then, when I asked him about the situation, he said they did some modifications, please try again, nothing happened. it repeated for two days. Nothing changed.
When the specified 48hrs finished, they completely stopped interaction with me. Once I sent a message in WhatsApp, the representative ready it, and he neglected it (i can see the blue tick on the read messages). On the email also, no reply after the time.
I asked them to at least tell me the issue, and they didn’t know the problem. So finally, I asked them to deactivate the service and transfer the IR talk time to the main balance since I can only use the IR talk time in International roaming (their service is not working), and it has only 28 days validity. So it will be there as dead money. But, unfortunately, that request was also neglected, and they stopped responding.
What i learned from my experience
Jio is a game-changer in the Indian Telecom Industry brought most attractive and economical offers to the mobile users, but, Jio is not at all the best network in India.
- Try to avoid using Jio SIM for the International Roaming service while traveling or staying abroad. Only use Jio within India to enjoy the free benefits such as Voice Call and Data.
- Always keep your Jio number as your secondary number and never change your primary number to Jio.
- While traveling abroad, you can choose Airtel, Vodafone or Idea, since they have an established network and service also their service is transparent. Jio demands you to do the activation of IR service while you are in India. And at that time, you may not notice any issue since you are in India. But once you reach abroad, Jio SIM will not get registered to the foreign network. And the pack and money will become invalid, whereas other network lets you do the activation from the foreign country itself, so you can 1st verify it weather its working or not.
- Jio’s customer care is very poor: Since Jio becomes one of the biggest networks in India, and to handle a large number of customers, they took a large number of customer care representative, and because of that, most of the support team are just technically unskilled one. They will never understand your issue. They always tell you the same thing again and again. The only good thing is you will get connected to a representative very quickly. But it is worth only a simple casual chat.
Note: The IR issue I mentioned is from my experience, and I am not saying the same issue is there with all the Jio numbers. After I faced the problem, I researched that and what I found is that most of the people who used the IR service experienced issues like this, and for some people, it’s working fine.
So we cannot identify the actual issue also. So the chance here is 50-50. If you are lucky, it will be working fine for you. So you can try your luck with the Jio SIM and if you are not ready to take the risk, then go for Airtel or Vodafone.
Update on September 2021: It is now more than three years since Jio launched the International Roaming launch. We can say that Jio is working fine in almost all the locations. But in some places, there are still some strange issues happening, so we recommend you to check the new problems that some users are facing while in the international location.
In the meantime, you can use your Jio SIM for your international journey and make sure the country you are going to visit is listed in Jio’s IR destination. You can check the list of countries here.
How Many Days Jio SIM Work Without Recharge
Since Jio SIM doesn’t require mandatory minimum recharge to receive incoming calls, you can receive incoming calls free without any recharge. So, if you are using your SIM card at least for Incoming calls once every 90 days, your SIM will work continuously without any issue.
Is Jio SIM offers Roaming For Free?
Yes, Jio Offers a free roaming service for all the customers. However, to activate the roaming on your number, you need to recharge with any IR pack, which is a one-time process.
Is Jio International SMS Pack Available?
Jio is not providing any SMS based pack for local and International SMS. Instead, local SMS are bundled with plan vouchers, whereas international SMS can be made using Talktime balance.