If you’re trying to watch content on Xfinity Stream through your web browser but encountering errors TVAPP-00100 or TVAPP-00114, don’t worry. These are common issues that many users face, and there are several simple steps you can take to resolve them. In this article, we’ll guide you through the troubleshooting process to get your Xfinity Stream working smoothly again.

Understanding the Errors

Error TVAPP-00100

This error typically occurs when you’re trying to sign in to Xfinity Stream, activate your account, or watch content on your browser. The message prompts you to clear your browser’s cache and refresh the page. The main causes of this error include:

  1. Router inconsistency or limited bandwidth
  2. Domain name address inconsistency
  3. Corrupted browser cache
  4. Proxy or VPN interference

Error TVAPP-00114

Error TVAPP-00114 is similar to TVAPP-00100 and often appears when there’s a caching problem preventing the streaming of TV programs. Users have reported this error on various operating systems, including Windows 10, Windows 11, and Mac. The error persists even after clearing the cache, changing browsers, or trying other basic troubleshooting steps.

Troubleshooting Steps

To resolve these errors and get back to enjoying your favorite content on Xfinity Stream, follow these steps:

Step 1: Restart or Reset Your Router

  1. Disconnect all non-essential devices connected to your network.
  2. Press the power button on your router to turn it off.
  3. Unplug the power cable from the router and wait for about a minute.
  4. Plug the power cable back in and turn on the router.
  5. Wait for the internet connection to be re-established.

If the issue persists, try resetting your router:

  1. Locate the reset button on your router (usually a small pinhole button).
  2. Use a paperclip or similar object to press and hold the reset button for 10 seconds or until all the front LEDs flash simultaneously.
  3. Release the button and wait for the router to restart and re-establish the connection.

Step 2: Clear Your Browser Cache

  1. Open your web browser (Chrome, Firefox, Edge, etc.).
  2. Go to the browser’s settings or options menu.
  3. Find the section related to privacy, security, or browsing data.
  4. Click on “Clear browsing data” or a similar option.
  5. Select “Cached images and files” and choose a time range (e.g., “All time”).
  6. Click “Clear data” or “Clear cache.”
  7. Restart your browser and try accessing Xfinity Stream again.

Step 3: Flush Your DNS Configuration

  1. Open the Command Prompt with administrative privileges.
  2. Type ipconfig /flushdns and press Enter.
  3. Type ipconfig /renew and press Enter.
  4. Close the Command Prompt and retry Xfinity Stream.

Step 4: Disable or Uninstall Proxy Server or VPN Client

If you’re using a proxy server or VPN, it may interfere with your connection to Xfinity Stream. To resolve this:Disable Proxy Server (Windows):

  1. Open the Run window (Windows key + R).
  2. Type ms-settings:network-proxy and click OK.
  3. Scroll down to “Manual proxy setup” and disable the option “Use a proxy server.”

Disable VPN Client (Windows):

  1. Open the Run window (Windows key + R).
  2. Type ms-settings:network-vpn and press Enter.
  3. In the VPN window, click on the active VPN network and disconnect it.

Additional Tips

  • Make sure your operating system and web browser are up to date.
  • Try accessing Xfinity Stream using a different browser or device to isolate the issue.
  • If the problem persists, contact Xfinity customer support for further assistance.


Encountering errors TVAPP-00100 or TVAPP-00114 while trying to enjoy content on Xfinity Stream can be frustrating, but by following the troubleshooting steps outlined in this article, you should be able to resolve the issue and get back to streaming your favorite shows and movies. Remember to start with the simplest solutions, like restarting your router and clearing your browser cache, before moving on to more advanced steps. If the problem persists, you can reach out to Xfinity customer support for additional help.

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