Earlier, we shared many details about the BSNL Wings connections and how the new VoIP service is unique from other available services like VoWiFi. However, the lack of regular maintenance and other factors, the service from BSNL went wrong.
BSNL Wings started two years back as the countries first VoIP service; however, BSNL failed to maintain it further. The official mobile application of BSNL Wings is so buggy, and it was not updated for more than one year. In recent times, the service shows some instability as so many people are complaining that the connection is not getting registered while using SIP applications like GS Wave and Zoiper.
Paying around Rs. 1200 per year for the service is not looking suitable for the time, and we also decided to deactivate the service. So here we are telling you the steps involved in the cancellation of the BSNL Wings connection.
The activation and registration of BSNL wings can be done online and offline. However, the deactivation can only be done from the customer service center. To cancel the BSNL Wings connection, you need to visit the nearest BSNL Customer Service Center (CSC) and apply it by hand.
The following are the steps to deactivate BSNL Wings Connection.
Step 1: Visit any BSNL CSC and tell them that you need to cancel BSNL Wings.
Step 2: You will be provided with a service cancellation application form.
Step 3: Fill the application by providing the details like Name, Address, BSNL wings number, and some other information.
Step 4: Once filled, apply to the CSC officer. Done, the application submission is now completed.
Step 5: Once you apply, they will process your application in the coming 2, 3 days depends on the workload of that particular CSC.
If your connection is not canceled in a week, make a follow-up with the CSC over the phone and remind them the same.
One more thing to be noted here, if you already activated the International Roaming facility on your BSNL Wings number, then you are eligible for a refund amount of Rs. 2000. To get the refund, along with the service cancellation request, you need to submit another application for a refund.
Before submitting the cancellation form, inform them about the refund. You will be provided with a refund claim application. Fill the form with all the details, including the Bank account Details. BSNL provides the reimbursement as a direct Bank Transfer. So you need to give details of one Bank account in your name.
Fill the Bank Account details and also provide a copy of the PassBook’s first page. The passbook copy is needed since they are taking it as proof of your Bank Account.
Finally, submit the refund claim form along with the cancellation form. It is to be noted that the refund process will not be initiated quickly. Once we checked with BSNL, what we got is, since the Company is not in good condition financially, they are holding all the refund process for the past few months.
All the pending refunds will be settled later only. So, we cannot tell precisely when the refund of your BSNL Wings will get processed.
