How to Fix the Contacts Mix Up Issue in Android ?

Are you experiencing an issue in your contacts on your Android Mobile? Are your Contacts is mixed up? Today I tell you how to trouble accessing your contacts account and to finally solve this issue. Many users may find an issue like this with their phone contact. The contacts on your phone may be mixed up and are not showing correctly sometimes. In most case, the issue may arise due to some other application on the handset that may access your contacts such as chatting or communication applications.

The issue is mainly because of some sort of conflict with other application which has access to your contacts and it results in merge contacts problem. hence the Contact will be showing differently. The phone of one person will be assigned to another one.

The mobile number of one person will be shown under different people etc. This will cause us a big headache. Its because of the bug in the software and not like the issue we faced previously like the call settings option missing and unable to set the call forwarding option.

(Also see: Change Default Contact Storage Location in Android)

Now, I will tell you how we can solve this. First of all, make sure that all your contacts are synced and up to update in your google account. To do the google contacts sync go to https://contacts.google.com/ from your email address which is used in your android mobile and check all the contacts are synced and is available there.

If the contacts are available there, then you are good to go. We can make it. If contacts are available there, we cannot backup using this method. So one point I need to remind you is, it’s better to keep your contacts synced with google account for easy backup.

Now, you have the contacts in google, and we will proceed to the next step. Go to your phone settings and find the option called Accounts. There you can see all the accounts in your phone like Google, Facebook, WhatsApp etc. Now click on Google. In the next page, you can see the email address you are using in your mobile (the one we previously looked for google backup).

(Also see: How to set default SIM selection for dual SIM Android Phone)

Now click on that email address, then you will see all the sync option. In the top you will see 3 dots (menu). Click on it, now you may see 2 options Sync now and Remove account. Click on the Remove account and while prompted for confirmation click OK and remove it.

After that, come back to your Contacts section and remove all the existing contacts manually. You can remove it by marking all and remove it all. After removing all, make sure that no contact existing on the phone. Now go to Phone settings and like above goto Accounts. Here, you have to select Add account option which is available at the bottom. Click on that, and from the next page select Google.

(Also see: Find Call Settings Option in Android 6.0 Marshmallow)

Now, add your email address (same email address we removed earlier), then password, and finish the step by entering details. After that, the sync will automatically start. Now after few seconds goto contacts and you may notice that your contact will start updating into your mobile. Wait for few minutes and after that, all your contacts will be synced to your phone from Google.

You can see that the contacts mixed up are also sorted now. Because of the same contact mix up issue, some users might have faced an issue with WhatsApp too. Their WhatsApp contacts will not be showing names on the android device.

Make sure while doing all these things you are connected to the internet, since connecting to google and syncing requires the internet. Also, I recommend you to do take a backup of your existing contacts from your phone and keep it safe anywhere before doing all these steps. If by any chance if you are getting any message saying ‘sync is currently experiencing problems it will be back shortly’. Please wait for some time and do the steps again.

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22 thoughts on “How to Fix the Contacts Mix Up Issue in Android ?”

  1. thanks Vipin.
    Due to synchronization, my google account contacts is also messed up with duplicate and merged contacts.
    So even if I go with your solution, i end up with similar issue.

    Reply
  2. This is not working on my Note 8, since after confirming Remove Account, it says that “Account is needed for some apps. You can only remove it by resetting to factory defaults (which deletes all personal data) To do this go to Settings / Backup ^ Reset.

    Any ideas on this please?

    Reply
  3. The idea suggested here does not work at all. I am using ColorOS based on android, version CPH1609EX_11_A.19_171220 on an Oppo F3.

    It perhaps, is a flaw in the android system and requires rectification.

    Reply
  4. I just did this it has deleted all my contacts from Google! I disabled the Google account from my android phone first, so I don’t know why it deleted my contacts from my Google account and not just my phone. How do I recover my contacts from my Google account?

    Reply
  5. dear sir i have a collpad note3 lite phone android 5.1, the problem is my all contacts showing 3 to 4 copy some contact copy don’t have a contact number and also contact name mixing with some other name or surname

    Reply
  6. Alright my story…

    BACKUP EVERYTHING FIRST.

    (tip : delete your mismatch contact, it will restore to original one)

    Google account is really good way of backing up anything.
    I have similar issues…

    Actually in my contacts, every contact is visible
    (that is contacts from sim card , device, Samsung account, Google account…. And its on purpose because some contacts from here and there makes it complete info of one individual profile )

    Coming back to point… I had done few corrections in my Google contacts via pc.

    (I had backed up in .csv format )

    Later I removed my contacts from phone, later while sync in progress
    It started notifying me that “many numbers were deleted”, anyhow I sync and it was also deleting contacts from pc (that’s obvious).

    Later, I restored.
    Here Google account is perfect and OK with every contact I had..

    Now, I have sim card, Samsung account, device contents still to be corrected.

    I had corrected some.

    But still, I have one annoying contact profile, every time I correct it… It just changes back to a mismatch name for no reason, I can’t find that contact profile in my contact list as it shows everything is OK.
    I don’t have any clue about that.

    Reply
  7. This works for me 5 minutes and then it scrambles again, I don’t know what is causing it. The actual google contact is fine.

    Reply
    • Hi Andrew, its because some other application which is accessing your contact is making the problem. Try to reinstall those applications too (eg, viber, imo… etc….)

      Reply
  8. Good stuff.. it still works fine with new Android OS as well. If you have a messed up contacts in contacts.google.com, u can manually correct it, take a backup and then follow the process suggested above..

    Reply
  9. So my mother and my contacts are mixed together 😂 I read this and stoped when you get into setting and press Google. I see my account and my mother’s Google account on there. If I remove my mother’s account will it erase her contacts that are in my phone or will it erase on her phone too? Because I don’t want things to be removed on her phone, I just want it off of my phone. Thanks!

    Reply
    • If you remove an account from a phone, it will remove the contact associated with that particular contact from that specific phone. You can use the same account on another mobile, so that the contacts associated will be synced to that mobile only.

      Reply

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