Netflix is one of the most popular platforms for online content streaming. However, like all digital services, it isn’t free from occasional bugs or error codes. One such common issue is the Netflix error code UI-800-3, which can disrupt your binge-watching experience. This article provides detailed information to understand and fix this error effectively.
What is Netflix Error Code UI-800-3?
Netflix error UI-800-3 generally means that the information stored on your streaming device is outdated or corrupted. This data mismatch prevents the app from connecting to Netflix servers properly. It can show up with messages like:
“Netflix has encountered an error. Retrying in X seconds. Code: UI-800-3”
This error is reported across multiple devices such as:
- Amazon Fire TV
- Roku streaming players
- Smart TVs (Samsung, LG, Sony)
- Blu-ray Disc players
- Game consoles (Xbox, PlayStation)
- Google Chromecast
Common Causes
- Corrupted cache or saved data in the Netflix app
- Internet connectivity issues
- Software incompatibility after system updates
- Custom network configurations like VPNs or DNS settings
- Device not certified for Netflix or outdated firmware
Step-by-Step Fixes
Follow these methods one by one to resolve the error. Not all steps are required for every device, so skip what doesn’t apply.
1. Restart Your Streaming Device
Power cycling the device often resolves temporary cache or app glitches.
- Turn off the device completely
- Unplug it from the power outlet
- Wait for at least 1 minute
- Plug it back in and restart Netflix
2. Sign Out and Sign Back In
Refreshing your Netflix account session might help.
- Open Netflix on your device
- Navigate to Settings or More Info
- Select Sign Out
- Sign in again with your account credentials
If stuck on an error screen: Use your remote to press: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up Then choose Deactivate or Sign Out
3. Clear Cache or App Data
If your device allows it, clear the Netflix app data:
- Go to Settings > Apps > Netflix
- Select Clear Cache and Clear Data
- Reopen the app
4. Uninstall and Reinstall Netflix
If the app cache cannot be cleared manually:
- Uninstall Netflix
- Restart your device
- Reinstall Netflix from the app store
- Sign in again
Note: Some smart TVs come with Netflix pre-installed and may not allow uninstallation.
5. Restart Your Modem and Router
Internet issues can trigger UI-800-3.
- Turn off your device
- Unplug modem and router
- Wait for 30–60 seconds
- Plug them back in (modem first, then router)
- Turn on your device and try Netflix
6. Reset Network Settings
On some devices, wrong DNS or VPN usage can block Netflix.
- Revert DNS to Automatic
- Disable VPN or proxy
- Restore default network settings
7. Update Your Device Firmware
Outdated software may conflict with the latest Netflix version.
- Check for system updates in device settings
- Download and install updates if available
Device-Specific Tips
Samsung Smart TV
- Reset Smart Hub from Settings > Support > Self Diagnosis
- Use the remote combination to bring up the deactivation screen and sign out
- Reinstall missing apps afterward
Amazon Fire TV
- Go to Settings > Applications > Manage Installed Applications
- Select Netflix > Clear Cache and Clear Data
- Reboot the device
Roku Devices
- From the Home screen: Settings > System > Advanced System Settings > Factory Reset
- After resetting, reinstall Netflix
Google Chromecast
- Reboot using Google Home app or perform a manual reset
- Update firmware if you recently started facing the issue
Preventive Measures
To avoid this error in the future:
- Keep your Netflix app updated
- Ensure stable and fast internet connectivity
- Avoid custom DNS or VPN unless necessary
- Sign out and sign in occasionally to refresh app data
- Use certified and supported devices for Netflix
Conclusion
Netflix error UI-800-3 may seem frustrating, but it’s often easy to fix with basic troubleshooting. From clearing the app cache to resetting network settings or reinstalling the app, most users can resolve the problem in minutes. However, if none of the above works, consider contacting Netflix support or using a different streaming device as a workaround.
