Have you ever looked at your phone and seen the dreaded “No Service” message? Or maybe you’ve noticed that you can’t make calls, send texts, or use mobile data? If so, you might be experiencing a “Mobile Network State Disconnected” issue. Don’t worry; it’s a common problem, and there are ways to fix it.
What Does “Mobile Network State Disconnected” Mean?
When your phone says the mobile network state is disconnected, it means your device can’t connect to your cellular network. This can happen for various reasons, from simple settings issues to more complex problems with your phone or the network itself.
Why Does This Happen?
Several things can cause your mobile network to disconnect:
1. Poor Signal Strength
If you’re in an area with weak cell coverage, like a remote location or inside a building with thick walls, your phone might struggle to maintain a connection.
2. Network Congestion
Sometimes, too many people using the network at once can cause connection problems. This often happens at big events or during emergencies.
3. SIM Card Issues
Your SIM card is like your phone’s ID card for the network. If it’s damaged, not inserted correctly, or has been deactivated, you might face connection problems.
4. Phone Settings
Sometimes, settings like Airplane Mode can accidentally get turned on, cutting off your network connection.
5. Software Glitches
Occasionally, bugs in your phone’s software can cause network issues.
How to Fix the Problem
Now that we know what might be causing the issue, let’s look at some ways to fix it:
1. Check Your Signal Strength
Look at the signal bars on your phone. If they’re low or non-existent, try moving to a different location. Sometimes, just walking to another room or stepping outside can help.
2. Restart Your Phone
It might sound too simple, but turning your phone off and on again can often solve network problems. It’s like giving your phone a fresh start.
3. Check Airplane Mode
Make sure Airplane Mode is turned off. You can usually find this in your phone’s quick settings or the main settings menu.
4. Reset Network Settings
If the above steps don’t work, try resetting your network settings. Here’s how:
For iPhone:
- Go to Settings > General > Reset
- Tap “Reset Network Settings”
For Android:
- Go to Settings > System > Reset options
- Tap “Reset Wi-Fi, mobile & Bluetooth”
Remember, this will erase saved Wi-Fi passwords, so you’ll need to re-enter them.
5. Check Your SIM Card
Turn off your phone and remove the SIM card. Check if it’s damaged or dirty. Clean it gently with a soft, dry cloth and put it back in. Make sure it’s seated correctly.
6. Update Your Phone’s Software
Software updates often include fixes for network issues. Check if there’s an update available for your phone and install it if there is.
7. Contact Your Mobile Carrier
If none of the above steps work, the problem might be with your mobile network. Contact your carrier’s customer service. They can check if there are network outages in your area or issues with your account.
Preventing Future Disconnections
While you can’t always prevent network issues, here are some tips to reduce their likelihood:
- Keep your phone’s software up to date
- Avoid physical damage to your phone and SIM card
- Be aware of your surroundings – some areas naturally have poor coverage
- Consider a signal booster if you often have weak signals at home or work
When to Seek Professional Help
If you’ve tried all these steps and still have problems, it might be time to get help from a professional. Visit your carrier’s store or a reputable phone repair shop. They can check if there’s a hardware problem with your phone or SIM card.
Understanding Mobile Networks
To better grasp why disconnections happen, it helps to know a bit about how mobile networks work:
How Mobile Networks Operate
Mobile networks use radio waves to connect your phone to nearby cell towers. These towers are spread out to cover large areas. When you move around, your phone automatically connects to the strongest signal from the nearest tower.
Different Network Types
You might see symbols like 3G, 4G, or 5G on your phone. These represent different generations of mobile network technology. Each new generation offers faster speeds and better connectivity.
- 3G: The third generation, offering basic internet access
- 4G: Faster than 3G, good for streaming and most modern apps
- 5G: The newest and fastest, but not yet available everywhere
Your phone will try to connect to the best available network type in your area.
The Role of Your SIM Card
Your SIM (Subscriber Identity Module) card is crucial for connecting to mobile networks. It stores information that identifies your phone to the network. Without a properly functioning SIM card, your phone can’t connect to cellular services.
When Traveling Abroad
If you’re planning to travel to another country, be aware that network disconnections can be more common. This is because your phone might not be compatible with local networks, or your plan might not include international service. To avoid issues:
- Check with your carrier about international plans before you leave
- Consider getting a local SIM card at your destination
- Look into eSIM options if your phone supports them
The Future of Mobile Connectivity
As technology advances, we’re likely to see fewer network disconnection issues. Innovations like:
- Improved 5G coverage
- Satellite-based mobile networks
- eSIMs (electronic SIM cards)
These technologies aim to provide more reliable and widespread connectivity.
Remember, while “Mobile Network State Disconnected” can be frustrating, it’s usually a temporary problem with a solution. By understanding the causes and following these steps, you can often get back online quickly. If problems persist, don’t hesitate to reach out to your mobile carrier for help. They’re there to ensure you stay connected.
I can make calls and connect but no internet
Hi Jerry, may I know on which network you are experiencing the issue?
Could this be the cause of SMS (text and/or pics) to fail sporadically for a given period of time (usually short) & not necessarily from message to message? Also, can it effect connectivity of my “Your Phone” App & “Link to Windows” App between my Android (Samsung Galaxy 9+) & Windows 10 laptop, although I believe they rely strictly on Bluetooth. ( BT itself has become a whole other issue with Win10)
All from same location & modem/router proximity is not an issue.
Thanks
same here, using samsung galaxy s7 with t-mobile.
Hi Jose,
Is the issue still there?
having issues with not being able to call or receive calls unless through wifi. Tried all the steps but still having issues. its a new sim card
May i know the network you are using, and the region please
The network signal come too weak inside house It is good signal and can read The network connected But can not received incoming call
Did you inform the issue with your network provider?
Vodafone Qatar
I think Google voice may have been my problem. What to do?
Can you explain a bit?
My sim card suddenly lost it’s connection. I check the status of the sim and and it said that it was disconnected. What should I do?
Please inform the network provider about that issue and see, what they are saying.
Hi,
Tried Sim in my phone from Mums E7, full signal, data, texts, all work. Sim from my phone into Mums has no signal at all. Different networks (O2 mine, EE, Mum).
Place my O2 SIM back into mine, works again, EE into Mums, no signal. Looks like the E7 has a fault.
Tried resetting to na avail.
Thanks for your steps. Confirms the handset is at fault.
hello all;
when we on my mobile data and that time we don’t have send/receive signal from the network if i have done many time on/of mobile data or on/of fly mode,unfortunately the issue not solved
so now kindly let us what is the issue?
and also the mentioned issue not only to me but unfortunately the issue is a general issue so now what is the issue the net work provider thanks
Cannot make are receive any calls an I done tried everything an it’s not working at all
Are you sure the SIM is working? Tried on any other hansdet?
The only thing that worked for me was to reset mobile apn settings: after connections, then mobile networks, at the 3 dots at top right and ‘reset to default’, THEN restart phone.
Thanks a lot. I reset apn and bam! What a relief!
I have the same issue with my TMobile Revvl-V-5G tried several sim cards I got a TMobile phone but I have been using Government sim cards most of the company run on TMobile might it be a different type of sim card how do I change the network APN
Are you facing the issue all the time?
This is a great blog post! I have been experiencing the same issue on my Android phone and I was just about to give up on it. Thank you for the solution!
Old Android Samsung S7 handset. No longer making calls.
Mobile network state – Disconnected
Restart/reposition/airplane off/virus software off. All makes no difference.
Think I need help please.