Mobile Network State Disconnected issue is one common issue most Android users face where your phone is not registered on a network. But at the same time, it doesn’t mean that all Android users are getting the issue. Once the mobile network is disconnected, users think the connection is blocked. In this article, we will look into the issue of Mobile Network State Disconnected on Android Phones.
The following solutions are debugging methods, and you can use any mobile network analyzing apps to verify the signal strength of your network also to confirm the network is acceptable in your area.
To clarify, we can say that the mobile network state disconnected issue comes once the SIM card fails to register to the mobile network. Once the SIM card registration fails, the user can’t make calls, send SMS, or even use the mobile internet. You won’t find such an issue while using the mobile network if you are an iPhone user.
What is Mobile Network State Disconnected Issue?
Let’s see if you have questions about the mobile network state and the issue. As said above, it is an issue that occurs when the SIM card registration to the network fails. Let us explain the scenario with an example to make it more precise.
Let us think you are using a 3G SIM card on a 4G/5G enabled handset/smartphone where your carrier supports all the networks, such as 3G, 4G, and 5G, in your area. So, in this case, what happens is, Since your carrier and mobile device support 4G and 5G in the regions, the SIM network (within SIM Card, 3G SIM in your case) on your device will connect to the 4G or 5G network.
This is because the priority in the network connection is always for 4G or 5G by default. However, once it tries to connect to the 4G network or 5G network, there will be a network conflict because the 3G SIM card on your device is trying to connect to an unsupported 4G network / 5G network.
The reality is that even though the handset can connect to 4G and 5G, the SIM card you are using on your device will only connect to the 3G network, not the 4G and 5G. This conflict causes the network issue, and you may experience the Network State Disconnected Issue.
Why Does Mobile Network State Disconnected Issue Occur on Android?
We mostly saw that the Mobile Network State issue happens on Android devices. On Android, a mechanism automatically identifies each network and provides the SIM card with the appropriate signal. However, it might now work in some cases due to network conflict, and you may end up with the Mobile Network State Disconnected Issue and your phone disconnected from network.
How to Solve the Mobile Network State Disconnected Issue?
The Mobile Network State issue happens mainly on Android devices; you may not find any such problem if you are an iPhone user. So, we can have a few ways to fix the issue on your Android device. Following are the different ways you can improve the Network State Disconnected Issue.
Restart your Device
The first and foremost step you can do in any smartphone issue is to restart the device. Restarting the device will help you stop all the previously opened apps and services that can help you solve most problems. Regarding the network state issue, we are just doing this as a primary step only.
Debug the Mobile using Some Other Network SIM card
Even after restarting the mobile, if you are experiencing the issue, you need to check whether your handset is working properly. To find it, the best way is to insert some other network SIM card (if you have any). If the mobile state is connected, you can confirm that the handset works fine and proceed with the other fixed. Ensure to replace the SIM card and use the SIM to resolve the issue before proceeding further.
Setting the Network State to 3G From 4G or 5G
In the next step, we need to change the network state from 5G or 4G priority to 3G priority. Since you are using a 5G/4G enabled handset, the network priority will be as follows
- 2G only
By default, the device will have the 4G/3G/2G priority in which the mobile will search for 4G first, and if no 4G is available, it will search for 3G and then 2G.
Here, in the issue regarding mobile network state, both the handset and network support 4G; hence, the smartphone will look for 4G, and it is available, but the SIM card rejects it, resulting in the issue.
So change the network selection priority to 3G/2G so the device will skip the 4G network and only look for 3G and 2G. So, in most cases, this will solve the issue.
Reset the APN Settings on Your Android Phone
Resetting the Access Point is also a troubleshooting method to fix most Android Phone’s Mobile State Disconnected Issues. To reset the APN settings, Goto Settings, then select Network & Internet. Then tap the SIM card & mobile network option. Next, you need to click on the SIM card listed. For example, if you use two SIM on your device, you may find two SIM cards. Next, click on the desired SIM card.
Now, you may find an option called Access Point Names (APN); tap on that. Next, click the many icons (3 dots at the top right corner). Finally, click the Reset to default option.
After the above steps, restart the device to check whether the Mobile Network state disconnected problem is resolved.
Reset the Network
If the above step didn’t help you fix the issue, we could recommend resetting the network settings on your device. Network resetting is only needed here, and there is no need to do the factory reset. For almost all network-related issues, the ideal solution to fix the problem is to reset the network on your mobile. The good thing about resetting the network alone is that it won’t do the phone’s factory reset. Instead, it will clear all the network settings within the phone.
In most cases, the mobile state disconnected issue might get resolved once you finish the reset network process. If, in any case, the problems with the network are not get resolved, you can try the below troubleshooting steps also.
Upgrade your SIM Card to 5G or 4G
The steps mentioned above are for some quick fixes, but always recommended to update your SIM card. So if you are still using a 3G SIM card, please upgrade it to 4G. But if you can get a 5G SIM card, it will be the best choice since most of the telecom operators in the world are already using 5G technology, and the rest are on the path to implement soon.
So getting a 5G SIM rather than a 4G SIM will be the best decision in 2023 if you can find one to avoid further SIM upgrades in upcoming years.
Use a Network Signal Booster
In some cases, if you are experiencing a weak network signal in your area, it can cause the mobile network to state disconnected issues. In that case, you can use any external network signal booster device. For example, you can install the device outside the building with a decent network signal. In addition, the network booster will improve the signal on Android and iOS devices.
Using Signal Booster is a good choice if you get a poor signal inside the building, such as at home, office, etc. Most signal boosters available in the market are compatible with almost all regional mobile carriers.
Uninstall Security Apps From Mobile
Some Android users install security software such as Mobile Antivirus and some Malware scanning apps. Some of these applications can cause issues with mobile networks. For example, some applications might block network settings and low signal reception and your phone gets disconnected from mobile network. If you are using any applications like that, uninstall them. On the other side, Android device doesn’t need antivirus software. Android is a Linux-based Operating system that doesn’t need any antivirus software for its security.
Make Sure that Any Default Network Settings is Not Altered
If the Android device is rooted, you can alter the network settings and reception methods. So, revert all those changes if your device is rooted and has done any network modification. Getting the proper signal might be an issue if the setting gets changed. So always make sure to revert any modified network option in the case of a rooted android device, if any.
The mobile state disconnected issue may not happen for any specific handset or with any operator. Whatever your mobile operator is, whether Sprint Mobile, AT&T, T-Mobile, etc., or a handset like Samsung Galaxy, Motorola, Nokia, or Xiaomi, the issue can happen randomly due to multiple reasons. If you have tried the above steps and the problem still exists, we recommend contacting your mobile service provider. Before contacting the service provider, make sure your handset is working fine. You can insert another network SIM on your mobile to check whether it works.
Frequently Asked Questions
Some commonly asked questions about the Mobile Network State Issue are as follows.
Do I have to Reset the Mobile to Fix the Mobile State Disconnected Issue?
The steps mentioned above can be done individually to see whether the network state disconnected issue is fixed. However, if none of the above steps helped you, you can try factory resetting your mobile. But remember to back up your mobile before proceeding with the reset option. Resetting the mobile could fix most of the software-related glitches from the mobile.
I do have a mobile network and can make calls. But no Internet?
If you can make and receive calls, there might not be an issue with your mobile network and its network state. In that case, ensure you have a good data plan on your number with enough data left. If yes, check with the mobile data setting and configuration on our mobile.
We recommend resetting the Network Setting on your mobile to debug the issue.
Calls are not working when WiFi Calling is enabled
This is one common issue that was happening with most of the providers. If you have an excellent mobile network signal and a good mobile data plan, the calls might not get connected using the WiFi Calling feature. It is a network syncing bug and may not always pop up. Randomly, your SIM card gets fails to accept and make calls.
If you are facing such an issue, the option available is to disable the WiFi calling feature on your SIM card.
Why Mobile Network Not Available on My Mobile?
A mobile network is unavailable if you face the network state disconnected issue. Apart from that, there are several reasons for no network coverage on your mobile. Sometimes it might be an issue with the service provider; sometimes, you might be in a low-coverage area. Also, it can happen due to the SIM card issue. You can try restarting the mobile or try removing and reinserting the SIM card to fix the mobile network not available on your mobile.
Do the steps are same on mytmobile?
Many ask whether the fix can be used for mytmobile; the network-related troubleshooting is the same for T-Mobile, AT&T, Verizon, etc.
Is it necessary to upgrade to a 5G SIM to fix the mobile network state issue?
It depends, as most network service providers provide 5G connectivity on the 4G SIM itself. No special SIM upgrade is needed in such cases. Check whether your service provider requires a SIM upgrade for a seamless network experience.
Mobile Network State Disconnected Issue on 5G Network?
Some users are concerned about the 5G network in their area and ask if the 5G network is available and if the SIM card they are using is 4G. Does this cause the mobile network state disconnected issue?
Most network providers offer 5G connectivity on the existing 4G SIM. This is because most of the 4G SIM available are all 5G ready, and you don’t have to replace your existing 4G SIM card to get the 5G network. Therefore, the availability of a 5G network won’t make any mobile network state disconnected issues.
Is It Necessary to Reset the Mobile to Solve Mobile Network State Disconnected Issue
As mentioned before, resetting can solve software-related issues. You can rest the phone if none of the above fixes solve the mobile network state disconnected issue. Resetting the phone will completely wipe all the custom settings. Your phone will get restored to the initial state if the network issue is due to any software-related issue or conflicts with other applications. It will be solved, and the network disconnected problem will be cleared.
My Mobile Data Plan Expired. Is that the reason For the Mobile Network State Disconnected Issue?
No active mobile data plan is required to make and receive calls, SMS, etc. Even if you don’t have an active data plan on your number, your network should work typically, and you won’t end up in the mobile network state disconnected issue. So, there is no relation between the Active mobile data plan and the Mobile State Network Disconnected Issue.
Alternative Ways to Fix Mobile Network State Disconnected Issue
Following are some alternative ways to fix the Mobile Network State Disconnected Issues.
Reset the APN Settings
In some cases, the mobile APN resetting can fix the issue. Apart from resetting the mobile network settings, you can reset the APN settings, which restores the default APN settings. In addition, it can fix the mobile network state disconnected error. Make sure to restart the mobile after applying the change.
Avoid 5G Selection From Newtwork If 5G Unavailable
Almost all the new smartphones now support 5G, and the 5G network is enabled on the devices by default. The device will automatically search for the 5G network; if unavailable, it will search for 4G, 3G, or finally, the 2G network. If 5G is unavailable in your region, select only 4G/LTE. This will disable the unnecessary search for the 5G network.
Check the Mobile Network Quality By an Expert
Even after the network reset and all the troubleshooting steps, the mobile network state disconnected issue persists on your mobile; you need to check the signal reception on your mobile. If you are sure the mobile coverage is available in your area, then you can take the mobile to an expert. Sometimes, the signal reception issue happens due to software glitches or hardware issues like the network antenna complaint, etc. A technician can identify those issues, which can be fixed if possible.
Why the Mobile Network is not Available Issue Happens After Troubleshooting
Even after troubleshooting, if you are facing an issue and the mobile network is not available on your phone, then the best option is to contact customer care for help. Contact the customer service center using any other phone and let them know the issue. Initially, they will check your number on the network, and if there is any issue with the mobile network, they will log the complaint and fix the problem from their side.
On the other hand, if the network is working fine and no issue exists with your number, then the problem will be with your SIM card. In that case, they will ask you to take a duplicate copy of your SIM card. If so, you need to reach your mobile network’s nearest customer service center and take the duplicate SIM card on your number. By doing that, the mobile network not available issue will be fixed permanently on your number.