SIM Change: Getting a duplicate SIM card for your existing mobile number is not a big deal. But, after exchanging or upgrading the SIM card, you may not receive any SMS on your new SIM card. Many users are used to logging complaints with customer care regarding this.
But it is not an issue with your operator such as Airtel, Vi (Vodafone Idea), etc. As per TRAI’s rule, any duplicate will not receive any SMS for 24 hours from activation. This will happen for BSNL users in some cases if upgrading the current 2G or 3G SIM card to BSNL 4G SIM.
Incoming SMS get blocked after SIM change
The new rule says that any duplicate SIM issued will not receive any SMS on that particular Number for the next 24 hours from activation. However, the outgoing SMS will work like before. You will also receive calls and can make outgoing calls, data, etc. The only issue is with the incoming SMS. It includes all the categories such as personal SMS, OTPs, and other promotional SMSs.
How to Fix the Issue of Not receiving SMS on your Number
First, it is considered a security feature and not an issue. Hence, the resolution is automatic. The problem gets resolved automatically after 24hrs, and you will start receiving SMS after that. For this, no need to contact or log a complaint with customer care. Just wait for one day, and things will get sorted automatically.
Reason For Blocking Incoming SMS after Upgrading the SIM
As per the new rule, the SIM card of any operator, whether of Airtel, Vi (Vodafone Idea), etc., will hold a temporary ban of Incoming SMS for 24 hours. It has been implemented to ensure the safety of the user. Several cases in which SIM fraud has been reported resulted in the loss of money from the Bank account.
Fraud action occurs in which thieves and criminals may take a duplicate SIM of users. The original SIM user will be unaware of this. Once a duplicate SIM card is issued, the original SIM with the real person will get automatically disconnected. Further, all the calls and SMS will be received on the duplicate SIM card with the criminals. They can use this to receive OTP from banks to steal money from the bank account of the SIM owner. Since the number gets disconnected, the user will not get any information about this.
So, such cyber fraud activities cannot occur during these times. To avoid this fraud activity, temporary blocking is implemented if you take a duplicate SIM. In the meantime, the original SIM owner can report the issue to its operators. So that the duplicate SIM can be deactivated if the actual owner did not take the duplicate SIM.
Drawback of the SMS Blocking with the Duplicate SIM
The feature ensures the customer’s safety; however, it may cause some issues for the original user. During the 24 hours, the user will not receive any SMS, including regular SMS, OTP, etc. If you frequently use a bank account for online transactions, this might cause a problem. You will not receive any OTP from the bank to make any transaction during these times. Also, if you are about to receive any vital SMS, you may miss them.
Another important thing is that you cannot register for applications such as WhatsApp, Viber, Duo, etc., using the OTP message during this time. Alternatively, WhatsApp and some other apps provide OTP over the call that can be used to solve this issue. But for all others needing OTP over SMS, you must wait 24 hours.
Frequently Asked Questions
Few are some common questions we have received via email for the past few months. We are so adding the answers here.
Why Airtel SMS Not Working After SIM Change
All the telecom companies, including Airtel, put a Temporary Ban on incoming SMS as a security measure. Once the new SIM gets activated, the SMS feature will be disabled for 24hrs. After 24hrs, the blocking will be removed automatically. This option was implemented to safeguard the user from fraud. Online fraud and illegal fund transfers were reported using the SIM Swap and the transaction OTP. After this implementation, fraud cannot take any duplicate SIM of the target user and hence won’t receive the transaction OTP.
Vi SMS Not Sending
If you are a Vi (Vodafone Idea) user and can’t receive SMS, you need to check the active plan on your Number. If your current plan offers the SMS feature, you need to contact customer care and inform them about the issue. Also, note that the No SMS from 24hrs during the SIM change applies to Vi. It is also to be pointed out that the vi SMS not sending may also happen due to the network issue. Recently we have seen that the network issue caused no call or SMS for some users in some areas. In that case, you can check with other users in your area. If the same happens to all, it might be a local network issue in your region.
Why I am Not Receiving OTP on Airtel
If you change the SIM, you won’t receive SMS and OTP for 24hrs. After that, the blocking will be lifted automatically, and you could receive OTP as before. If you cannot receive OTP after 24hrs, you need to contact customer care and log a complaint.
How Much is the Airtel duplicate SIM Activation Time
As per the company, the airtel duplicate sim activation time is 4hrs. But we can see that the SIM gets activated even before that in most cases. It can take around 2-4 hrs in most cases. If your SIM is not activated even after 4hrs, you can contact customer care or the retailer.
Why I am not able to send SMS from Airtel?
If you cannot send SMS from airtel after the SIM swap, you need to wait for 24hrs, and after that, the SMS feature will be enabled automatically. If you cannot send SMS from your Airtel number even without the SIM change, you need to check whether you have an active Plan available on your Number. If you have a plan, try to use the same SIM on another handset; if you can send SMS from that, the issue might be with your handset. But, if you cannot send SMS from another phone, please contact customer care and inform them about the issue.
How to Activate SMS Service in Airtel?
May users are still asking how to activate SMS service in airtel. Here you need to know that the SMS service is already enabled on all the SIMs, and no special activation is required. However, the telecom companies recently introduced some new recharge plans that do not provide the option to send SMS. So if you use a data-only or voice-only plan, the SMS feature gets disabled, and you can’t send any SMS using the Talktime balance.
Telecom companies offer cheap unlimited plans to their users but disable the SMS feature in that plan. So to activate SMS, the user needs to recharge with a higher plan.
Note: Due to some network outages and other technical issues, some users report that they cannot receive the SMS even after the 24hrs period. If the same happens to you, we recommend contacting customer care immediately and reporting the issue.