The information technology industry is constantly moving forward, giving us a basis to discuss the most fantastic things. For instance, over the past few years, the number of IT corporations actively exploring quantum technologies and their use in commercial sectors has significantly increased. IBM, Intel, Microsoft, Google, and Alibaba Group are the most well-known players in this direction.
The rising popularity and dissemination of information about quantum computing raise a question for companies: How can these innovative technologies benefit businesses? This article will discuss the concept of quantum computing and its potential use. We will also explore expert predictions and the advantages this technology can bring to the call analytics industry.
Source: McKinsey&Company
In the other study by Precedence Research, the value attributed to the quantum computing sector was estimated at $10.13 billion in 2022. According to their forecasts, this industry could grow to $125 billion by 2030.
Source: Precedence Research
As noted by McKinsey experts, the number of quantum startups is increasing, but their pace of development is slowing down. Among the key reasons:
What Is Quantum Computing, and Where Can It Be Used?
Quantum computing is a revolutionary information processing technology that differs from the familiar methods employed by classical computers. Traditional computational machines use bits, whereas quantum computers use qubits (quantum bits). The uniqueness of qubits lies in their ability to exist in multiple states simultaneously. While a regular computer operates with zeros and ones, a quantum computer puts them in a superposition, where a qubit can simultaneously be in zero and one state. Thus, this computation method can perform the same operations as conventional computers much faster and more efficiently. Quantum technology is built on the principles of quantum mechanics, enabling the solution of complex problems with numerous variables that interact chaotically. Quantum algorithms help create multidimensional computational spaces that provide a more efficient way of solving various tasks, including analytical ones. For instance, call analytics software utilizing revolutionary computational technologies will enable the collection and processing of massive datasets in record-fast timeframes.How Innovative Call Tracking Software Benefits Businesses?
According to an ICMI survey, 66% of respondents confirmed having programs in their contact centers to manage efficiency and improve workflow. Furthermore, industry representatives stated that they're incorporating various technological innovations, including tools for phone call analytics, for the following key reasons:- Improvement of service quality
- Control of operational costs
- Support for a growing customer base
Using Quantum Computing in Call Tracking: Possibilities, Benefits, and Forecasts
Analyzing inbound calls helps marketers and companies gather customer data to make informed marketing decisions. The theory behind quantum computing is that it will significantly accelerate all information processing in the future. Consequently, businesses could gain incredible opportunities for attracting and retaining customers and enhancing the productivity of their call center analytics software. Currently, quantum technologies are still in the research phase. Nevertheless, the active interest of leading IT corporations gives hope for the rapid launch of test products and their use to solve real-world problems.Benefits of Quantum Computing for Call Analytics
Let's consider the advantages quantum computing can offer businesses for information processing: 1. Accelerated сomputations: Quantum computers can handle certain tasks faster than traditional machines. This capability can simplify and expedite real-time data processing for a large volume of incoming and outgoing calls. 2. Optimizing сompany resources: Within the realm of call analytics, quantum computing emerges as a significant advancement. It offers the potential to significantly reduce the time and labor involved in tracking conversations. Thus, the business can offload employees and provide more opportunities for crucial tasks. 3. Improved predictive analytics: Call center predictive analytics uses historical and current data to forecast customer behavior. Unlike classical computers that process data sequentially, quantum computers can handle multiple data blocks concurrently. This capability leads to expedited and higher-precision predictions from historical and real-time customer data. 4. Enhanced security: Since quantum computing is well-positioned for future use in the cryptography industry, it can improve encryption systems. This offers additional possibilities for securing calls and maintaining the confidentiality of collected data. 5. Improved call tracking analytics: Quantum computing's remarkable computational capacity facilitates processing extensive datasets encompassing various facets of incoming calls. Ranging from source identification and call duration to purpose determination and customer particulars, these systems excel at discerning pertinent insights that align with organizational objectives.Expert Forecasts
According to research conducted by McKinsey & Company, funding directed toward startups centered around quantum technologies reached $700 million in 2020. This figure increased to $1.4 billion in 2021.
Source: McKinsey&Company
In the other study by Precedence Research, the value attributed to the quantum computing sector was estimated at $10.13 billion in 2022. According to their forecasts, this industry could grow to $125 billion by 2030.
Source: Precedence Research
As noted by McKinsey experts, the number of quantum startups is increasing, but their pace of development is slowing down. Among the key reasons:
- High financial entry barrier into the quantum project market
- Shortage of suitable talented specialists
- Limited opportunities for practical use of quantum computing
