BSNL Wings – Frequently Asked Issues and Possible Solutions

BSNL launched the first VoIP service in the country last year. But the service was not going so good. Since it was one of the first kind in the country, people are excited about the launch. But it doesn’t reach its expectation. Since after the launch, BSNL is still receiving a large number of complaints regarding the service.

Last month BSNL launched the official mobile application to use the VoIP service. But this also went wrong. The application was officially launched with a lot of bugs and still, BSNL doesn’t manage to fix it. We also noted a large number of people are posting their complaints in the Google Play store comment section.

The lack of exact directions and support made the things more complex in the case Wings. We also faced some issues and fixed them to some extent. Here we are providing some tips, suggestion and solutions for some issues. The following finding is from our experience.

1 – How long will take to get a BSNL Wings connection?

BSNL wings connection can be booked online from the official website. Once you register and pay the one-time registration fee, the service will be activated within 30 minutes. You will get a notification via email and SMS.

2 – Is the service is free ?

As a promotion, BSNL is offering free unlimited calls all over India for a period of 1 year. After that, there may or may not be charged (it is not yet announced).

Read: What is BSNL Wings and How Much it Cost to get a New Connection ?

3 – Can i sent SMS ?

Wings is a VoIP based calling service, in which you cannot send or receive SMS. However, SMS facility between Wings number is now available.

4 – Is mobile data is available ?

You will not get any data benefits with Wings connection. It is only a call based service.

5 – Can i get incoming calls with Wings ?

Yes, you will get incoming calls to your Wings number. Any user can call on your wings number as like normal mobile number.

6 – Can Wings connection can be used on both Wifi and Mobile data ?

You can use the Wings service on any mobile data and Wifi network in India.

7 – Which mobile application works best for Wings connection ?

To make and receive calls, any SIP based application can be used. But, as per the official recommendation, Grandstream is the best option.

8 – What is the customer care number of the Wings ?

BSNL provides the option to call toll free number 1500 for all the queries. But, don’t call on that number, since the customer care executives available in that number is not trained to give support for Wings. The best option is to log in to NGN website and log a complaint there. The support team will either reply or call you back on the registered mobile number (not wings).

9 – Is the NGN complaint section solves my problem ?

Yes, the support team available there are dedicated for Wings and PRBT services, so they can better understand the issue and will help you.

Read: Official BSNL Wings Mobile Application to Make VoIP Calls Launched For Android

10 – Is international Roaming available in Wings ?

Yes, International roaming and ISD facility is available with BSNL Wings, for this you need to pay an amount of Rs. 2000/- which is refundable. The International Roaming is not working in some countries (the list of countries is not available yet).

11 – I paid Rs. 2000/- for ISD/International Roaming activation, but it is not working. Why ?

Even though you made the payment via online, the activation needs document verification. After payment, you need to go to the nearest Customer Service Center for that and can do the activation of ISD/IR service.

12 – What is the call charges for International Roaming ?

While in the international roaming all the calls to India can be made at Rs. 1.2 per minute and all the incoming calls will be free of charge.

13 – Why the official BSNL Wings application is not getting registered ?

The official Wings application is still buggy with a lot of issues. BSNL also officially suggests using Grandstream for using Wings service, however, we recommend to use Zoiper which is more stable than Grandstream. So we also recommend avoiding using official application until the bugs are getting fixed.

Read: Few Things to Consider before taking BSNL Wings Virtual Mobile Number

14 – Why the Wings is not get registered on home Wifi ?

BSNL has not whitelisted all the IP’s in India. Some IP range is still blocked from using the service. If you are not able to use the service on your home Wifi. Then log your complaint in the NGN portal mentioning the issue along with the public IP of your home wifi (static/dynamic). So that they will whitelist that IP range also.

16 – What is BSNL Wings Customer Care Number?

BSNL Wings customer care number is 1500 which the default customer care number for Landline connection> you can also log complaint as a ticket in the NGN Portal too.

15 – Gow to Deactivate BSNL Wings Conenction?

It should be noted that the activation can be done online, however, deactivation can only be done offline. For this, you need to go to the nearest customer service centre and needs to submit a cancellation request there.

If you have any questions other than the above, please add them in the comment section below. We will include it in the article.

You can also check how you can configure BSNL Wing on the Zoiper application by checking post in detail

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26 thoughts on “BSNL Wings – Frequently Asked Issues and Possible Solutions”

  1. I am having issue with incoming calls on my WINGS number. Initially the call did not go through from any number. After complaint I can receive local mobile calls on my WINGS number. I cannot dial from a landline or any STD number. The message is ‘This number is not valid’. When complained BSNL staff asks to contact the service providers from which I cannot receive calls. I do not understand how this is a problem with other providers and to how many providers should I contact as I cannot receive international calls as well.
    The invalid number message is coming from BSNL as its exactly the same and does not change with provider.

    • Hi Skar,

      It is technically impossible for you to contact each service provider to fix your problem. It is to be fixed from BSNL Wings service side. We received multiple issues regarding this. We will keep in touch with the support team and provide an update in the article. Keep reading.

  2. I had a problem with bsnl wings connection, it did not work over wifi, where as it worked fine with the 3G network. After trying multiple solutions, the following trick worked for me. After the “Outbound Proxy” and the “Secondary Outbound Proxy” options were disabled in the GS Wave app, it started working fine. I have a ACT fiber net internet connection and a Netgear router. I hope this info helps people facing similar issue.

  3. i am facing the same issue wings not working on home wifi and perfectly fine on mobile network. please provide some solution

    • You need to go to the nearest Customer service center and need to provide a written request to cancel your connection. It will be canceled by them within few days. There is no way to cancel it online.

  4. Hi,
    Initially I tried GS Wave app. Later I saw BSNL wings app in google play store and started using this. Is it fine? Or it is compulsory to use GS Wave app as suggested by BSNL?
    And, as per your suggestion I changed outbound proxy with port number 85 and working fine. Thanks for the suggestion

    • There is no such rule to use BSNL Wings or GS Wave, you can use any SIP client that supports the service. You can either use, BSNL Wings or GS Wave or even Zoiper. I do prefer Zoiper over GS Wave. It is much more stable. Also its UI is much better that GS Wave. You can try that too.

  5. Hi,
    I have an issue of incoming calls . Bsnl Team can’t identify issue. After making 1 outgoing call . With in 5 min i can receive any incoming call. But After 5 min can’t receive any incoming call. I am using wings no in GS IP Phone.

      • I have tried all option(IP Phone/Android App/3CX /Zopier/GS Wave,BSNL). Service of incoming call not getting through. Once make O/G call then for few minutes I/C call get through. BSNL Complain still open for last 2 months.

  6. The incoming issue is due to routing problem at BSNL end. I followed up almost everyday for 2 months (April 2019-May 2019) to get this resolved. Not everyone there knows about this and they were doing some workarounds. I was able to get calls from one region then another but not from all. One day a BSNL guy called me and said there was routing problem which has been resolved. After that I have not heard from my relatives that they are not able to reach me.

    Recently I am getting a new problem. Calls don’t go through in one attempt. It takes sometimes 4-5 redials to connect a number.
    I keep getting the tone like ‘tein..tein..tein..’ if you remember the PSTN days. What could be the issue here ?

    • Hi Skar,

      BSNL Wings users are experincing different issues in each areas. But in some areas, users are getting good service without much issues. Even we faced some issues which was fixed later. But the call connection issues are happening frequently. We have to try redialing multiple times. The only possible option is get in touch with the support team and get it sorted. As the entire things are managed my the support team. We cannot do much with that.


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