Having the perfect company website is entirely subjective, but one of the easiest ways to rise beyond your competitors is to offer a live online customer service chat. Whether it’s available 24/7 or only during business hours, it’s almost certain … Read more
Technology has become an indispensable part of life, everywhere. From individuals to various types of businesses –resorting to technological means is required by all. The companies- regardless of their sectors- use myriads of technologies- including various software, cloud based services … Read more
One of the most demanding areas of work in the service industry has to be customer support. Not only does it entail long hours of relentless industrious effort at work but also oblige you to do it with a smile. … Read more
When you are a part of the customer support service industry, the professional equivalent of the Bible, which all support executives and representatives swear by, and pledge allegiance to, in times of distress or indecisiveness at work, is the Knowledge … Read more
CRM (Customer Relationship Management) software helps you to go more digital and thereby minimize a lot of costs in your office too. CRM is now being used by a lot of companies & organizations; regardless of size, type and genre. … Read more
Customer support and sales is one of the most challenging area of operations in the service industry. Customer Support and after sales is critical to the success of any loyalty retention program that the brand is trying to build. If … Read more