Buying a game that doesn’t meet your expectations can be frustrating, especially if you made the purchase digitally. Fortunately, Microsoft offers a refund policy for Xbox games, allowing you to get your money back under certain conditions. In this article, we’ll walk you through the process of requesting a refund for an Xbox game and provide you with all the essential information you need to know.

Understanding the Xbox Refund Policy

Before we dive into the steps to request a refund, it’s crucial to understand Microsoft’s refund policy for Xbox games. Here are the key points to keep in mind:

  • You must request a refund within 14 days of the original purchase date.
  • You should not have played the game for an extended period.
  • The refund request must be made using the same account used to purchase the game.
  • Your account must not have reached the annual limit for refund requests (the exact limit is not disclosed by Microsoft).
  • Refunds are not applicable to all games, such as those bought on discount, part of a bundle, or expansions and DLCs.
  • If Microsoft determines that the refund system is being abused, they may deny your request.

Step-by-Step Guide to Request a Refund

Now that you’re familiar with the refund policy, let’s go through the process of requesting a refund for an Xbox game:

  1. Sign in to the Microsoft account that you used to purchase the game.
  2. Navigate to the Xbox support page.
  3. Click on the “Gaming” option to access your Xbox account.
  4. Select “Subscriptions and Billing” from the available options.
  5. In the “Most Popular” section, locate and click on “How to make an Xbox digital product refund request”.
  6. Click on the “request a refund” link.
  7. From the list of recent purchases that are eligible for a refund, select the game you wish to refund.
  8. Follow the on-screen instructions to complete the refund request process.

It’s important to note that not all refund requests are guaranteed to be approved, as Microsoft reviews each case individually.

What Happens After You Request a Refund?

Once you’ve submitted your refund request, Microsoft will review it and determine whether it meets the criteria for a refund. If your request is approved, Microsoft will process the refund and return the money to the original payment method used for the purchase.Β This process usually takes a few business days.In the event that your refund request is denied, you can reach out to Xbox support for further assistance or clarification on why your request was not approved.

Exceptions to the Refund Policy

While Microsoft’s refund policy covers most digital game purchases, there are some exceptions to keep in mind:

  • Games purchased during a sale or at a discount are generally not eligible for a refund.
  • If you bought a game as part of a bundle, you may not be able to get a refund for that specific game.
  • Downloadable content (DLC) and game expansions are usually not refundable.
  • If you received a game as a gift, only the person who received the gift can request a refund.

Tips for a Smooth Refund Process

To ensure a smooth and successful refund process, consider the following tips:

  1. Request your refund as soon as possible after realizing you’re not satisfied with the game, preferably within a day or two of the purchase.
  2. Avoid playing the game excessively before requesting a refund, as this may decrease your chances of approval.
  3. Double-check that you’re signing in to the correct Microsoft account before submitting your refund request.
  4. Provide a clear and concise reason for your refund request to help Microsoft understand your situation better.
  5. Be patient while waiting for Microsoft to review your request, as the process may take a few days.

Refunding Games Purchased from Physical Stores

If you bought an Xbox game from a physical store, the refund process will differ from digital purchases. In most cases, you’ll need to return the game directly to the store where you made the purchase, following their specific return policy. It’s always a good idea to check the store’s return policy before making a purchase to ensure you can get a refund if needed.

Alternative Options for Unsatisfactory Games

If you’re unable to get a refund for a game you’re not happy with, there are still a few options to consider:

  1. Give the game another chance: Sometimes, initial impressions can be misleading. Try playing the game a bit more to see if it grows on you or if you discover features you hadn’t noticed before.
  2. Trade or sell the game: If you purchased a physical copy of the game, you can try trading it with friends or selling it online to recoup some of your money.
  3. Provide feedback: Share your experience with the game developer or publisher through their official channels. Your feedback may help them improve the game or address the issues you encountered.


Requesting a refund for an Xbox game is a relatively straightforward process, as long as you meet the criteria set by Microsoft’s refund policy. By following the step-by-step guide provided in this article and keeping the exceptions and tips in mind, you’ll be well-equipped to navigate the refund process successfully.Remember, if you’re ever unsure about the refund process or have questions about a specific case, don’t hesitate to reach out to Xbox support for further assistance.

Categorized in:

How To,